Contact Us

SPARX doesn’t provide crisis intervention or counselling.

If you are having thoughts about hurting or killing yourself, you need to reach out and talk to someone who is trained to help right now.

  • Free phone 0508 4 SPARX (0508 477 279) / free text to 3110.
  • Call 111 if you or someone else might be unsafe right now.

Technical Support


For technical support (if SPARX is not working on your computer).

Please check the FAQs for simple solutions to common problems (e.g. forgotten password).

If the FAQs don’t answer the issue you are having complete the contact form below.

Our technical service operates between 9.30am - 4pm Monday to Friday (excluding public holidays).

Contact us now for your technical enquiry


NOTE: All queries containing personal and/or clinical questions are better handled by a professional counsellor or the support service of Youthline or Lifeline. Call 111 if you or someone else might be unsafe right now.

If you want technical support, please make sure your technical question includes as much information as you can, so we can solve your problem quickly. Information such as, which part of the SPARX website you were on, what internet browser you are using, and what you are experiencing will all help us get your issue resolved faster.